You may claim on an item’s warranty should you encounter an unfortunate hardware malfunction or manufacturing defect within the warranty period stated during the purchase. If the product malfunctions at a date outside this period, we will be happy to provide you with repair service, but please note that relevant charges will be applicable.
We offer 3 types of product warranties:
- Standard Warranty
Chelseylk.com will handle the warranty claim if you have purchased a product under the Standard Warranty; we offer repairs for most cases, but will provide a product replacement during severe instances where repairs are deemed insufficient. You will have to contact us to claim on the Standard Warranty.
- Manufacturer’s Warranty
Your defective product will be replaced by a brand new one with no questions asked under the Manufacturer’s Warranty, provided that the issue in question abides by the policy on hardware failures and defects.
- Third Party Warranty
You will be issued with a warranty card by a third party under this scheme. You may contact Chelseylk.com, or claim this warranty directly from the issuing third party under this scheme.
Please allow up to three weeks for processing, repair of product under any warranty scheme. This is due to availability of stock and replacement parts.
Payment, Pricing & Promotions
All sensitive data such as credit card information and shipping/billing addresses are protected using the industry standard 256-bit SSL encryption certificates to ensure that none of our valuable customer information is compromised.
We accept multiples modes of payment to satisfy our customers’ needs:
- Credit Card
We accept payments made using Visa and MasterCard credit cards.
- Cash On Delivery
If you are not comfortable making an online payment on Chelseylk.com, you can select the Cash on Delivery payment method instead. With this method you can pay in cash at the time of actual delivery of the product at your doorstep.
We currently do not support checks and money orders, but are making every effort to expand our interests in this respect.
Return & Exchange Guidelines
When you send a product in for refund, replacement or exchange, make sure you follow these guidelines:
- Pack the product in the original box or packaging you received it in.
- Include the invoice sent with the product.
- Include a copy of the ID matching the customer name.
- In the case of an exchange, please mention what type of product exchange you wish to perform in the back of the invoice i.e. change of colour, size or style, or change of product.
Domestic and international parcel packages are typically not traceable. In the interest of your own protection, we suggest using a traceable carrier when returns are sent back to us. Additionally please make sure that you do not send us products bought from other retailers during this process, as we will instantly disapprove the request, and your product will not be deliver back to you.